[B The uestion Behind the uestion Practicing Personal Accountability in Work and in Life Books ] Free read as PDF author John G. Miller

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E seeking to learn grow and change Using this tool each of us can add tremendous worth to our organizations and to our lives by eliminating blame victim thinking and procrastination                                                                                                  B was written than a decade ago and has helped countless readers practice personal accountability at work and at home This version features a new foreword revisions and new material throughout and a section of  FAs that the author has received over the years. This book was introduced to me from my employer who brought in John s daughter to introduce us to the B methodFirst off I have no issues with the message this book is trying to convey I believe wholeheartedly in the importance of personal accountability and I agree that often times we are too uick to blame in the workplace and don t take enough time looking internally for the solutions to our problemsHowever how does one prevent silos from happening if every individual is only looking at what they can do OF COURSE I agree that the only person you can change is yourself and that is why personal accountability is so important because you can t change others BUT if I don t have a fundamental understanding of WHY my company chose to do X or WHY my company hasn t implemented Y then I probably don t have a very good idea of my employer s vision direction goal target outcome etc Sometimes one has to ask those uestions to better understand what is even going on I NEED that information to ensure that when I ask What can I do to support the organization or What can I do to be a effective employee I ll be on the right trackWhile I can t control the people on my team or decide whether or not they will change if I don t include them in my big picture thinking while I decide how I can contribute then we aren t acting as a team we are doomed to become scattered off track or duplicate each other s efforts by not realizing someone else has already begun solving X and they re close to finding the solution so I probably shouldn t start from scratch in my efforts to solve the same thing I d probably be better served helping them But until I ask What are they doing for the team I won t know they re working on X close to a solution and in need of my help Your organization will soon become a hackathon a bunch of people albeit engaged and hard at work but unknowingly duplicating the same thing and thus wasting energy and wasting efforts that could be put to better use in an orchestrated mannerI think creating rules on what words can start your sentences and what words can t is too simplistic The root of the issue is the attitude not what word you use What was she thinking when she read my email and responded so rudely sounds totally different coming from the place of I am genuinely trying to put myself in her shoes to see why she reacted to me in that way to see the situation from her perspective so I can understand where she is coming from If you have a positivecalm attitude and the mindset of someone who can only control yourself and wants to do everything possible to be a positive force and contribution to your environment it doesn t matter what word you use to start your sentences withI also agree that blame can become toxic but sometimes you do need to address a leaky pipe rather than do what you can to mop up water but take no action to figure out where the leak is coming from Overall I support the main message I just don t agree with every example or the oversimplification

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B The uestion Behind the uestion Practicing Personal Accountability in Work and in Life

The lack of personal accountability is a problem that has resulted in an epidemic of blame victim thinking complaining and procrastination No organization or individual can successfully compete in the marketplace achieve goals and objectives provide outstanding service engage in exceptional teamwork or develop people without personal accountability   John G Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others Rather the real solutions are found when each of us recognizes the power of personal accountability In B The uestion Behind the uestion® Miller explains how. This book was reuired reading at a large retail department store chain where I workedwhen it was taken over by new management B became our new mantra and managers were constantly hounding us to answer the uestion Behind the uestion It s certainly light reading and not much of a challenge intellectually it does make suggestions that encourage excellent customer service there is nothing wrong with that butthe overall premise that there are no limits to providing such service is uestionable I believe in civility and respect when dealing with customers helping them with their needs and making the process as satisfactory as possible but I also believe that stopping at nothing to give the customer what heshe wants is the best way to create a monster Customers become arrogantrude crazy with power and an attitude that they are entitled to satisfaction at any cost a cost not to borne by them of course once you give them what they want they want no demand Sorry I m going off on a tangent here but I think books that espouse philosophies such as this book does are actually dangerous I no longer work for the retail giant and as far as I know B has fallen by the wayside

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Negative ill focused uestions like “Why do we have to go through all this change” and “Who dropped the ball” represent a lack of personal accountability Conversely when we ask better uestions Bs such as “What can I do to contribute” or “How can I help solve the problem” our lives and our organizations are transformedTHE B PROMISEThis remarkable and timely book provides a practical method for putting personal accountability into daily actions with astonishing results problems are solved internal barriers come down service improves teams thrive and people adapt to change uickly B is an invaluable resource for anyon. There s big wisdom in this little book John Miller tackles a big subject personal accountability with a surprisingly simple premise The uestions we ask ourselves why is this happening again Who is responsible and When will this improve determines our emotional response to the difficult situations that life presents Ask the wrong uestions and we move backwards into blaming others protecting ourselves and rationalizing failure Ask ourselves B uestions and we re much likely to take pro active action inspire those around us to do the same and improve our lives Miller s B Rules 1 Frame uestions with what or how and avoid why when and who 2 The uestion must contain an I to ensure personal involvement3 The uestion must be action oriented through words such as build do and make Miller provides a number of business world examples that illustrate the usefulness of B uestions However as with many books in this genre the success examples he cites are not in fact using his model Grafting a system on top of events that have already transpired is not as powerful as testing the theory in real time and documenting results However the B logic embodies enough common sense to stand on it s own I found myself conducting an internal comparison of successful vs unsuccessful personal challenges and the B premise held up well Highly recommended


10 thoughts on “B The uestion Behind the uestion Practicing Personal Accountability in Work and in Life

  1. says:

    It's unfortunate that the system won't let me give this less than one starLike many business books this book can be summarized on a postcard Take personal responsibility for the problems you encounter Don't ask uestions t

  2. says:

    This book was reuired reading at a large retail department store chain where I workedwhen it was taken over by new management B became our new mantra and managers were constantly hounding us to answer the uestion Behind the uestion It's certain

  3. says:

    This book painted with such a broad brush that it failed to capture any of the nuance of interpersonal relationships and corporate responsibility I understand the concept of personal accountability and not shifting blame However his major premise that we do not ask why or who but only what I can do misses the mark completely There are times where it is imperative to look at the actions of others and how the tea

  4. says:

    This is a hideous hideous book that I like many people in shitty low wageno benefit jobs was reuired to read for work It's main message seems to be how can I help the CEO get richer by groveling and debasing myself in front of ridiculous over demanding customers I take pride in my work and always believe in being polite and helpful but dud

  5. says:

    Read this for work Not impressed Personal accountability is important yes This book just read like a branding and marketing of ideas and concepts that are in lots of other books Some of it a bit too corporate and this is an example from the book for teachers You feel overworked and underpaid? Wellwhat can you do to reignite your passion for teaching?Uh

  6. says:

    There’s big wisdom in this little book John Miller tackles a big subject personal accountability with a surprisingly simple premise The uestions we ask ourselves “why is this happening again?” “Who is responsible” and “When will thi

  7. says:

    This book was loaned to me by a co worker whose boyfriend apparently lives by the B Very short very uick read A little too simplistic Not anything I haven't heard before Basically espouses personal accountability Don't blame other people Instead of asking negative uestions ask uestions that start with either What or How

  8. says:

    This book was introduced to me from my employer who brought in John's daughter to introduce us to the B methodFirst off I have no issues with the message this book is trying to convey I believe wholeheartedly in the importance of personal accountability and I agree that often times we are too uick to blame in the workplace and don

  9. says:

    This book was pretty annoying because it sings the tune of a cranky old white guy with bootstrap mentality and fuck a bunch of horr

  10. says:

    This books talks about recognizing personal accountability in all areas of your lifepersonally and professional